Agreement for Buyer
Terms and Conditions for the use of the www.sqreft.com Website
IMPORTANT NOTICE: These Terms and Conditions set out the terms of the agreement between you and us (“the Agreement”) under which we will provide you with access to the information and services we offer periodically via website www.sqreft.com and operated by us (“the Website”).By using the Website and purchasing/selling goods and/or services, you agree to be bound by these Terms and Conditions. If you do not agree to all of the terms and conditions, please refrain from using the Website.
Use of this website is available only to persons who can form legally binding contracts under Indian Contract Act, 1872. Persons who are “incompetent to contract” within the meaning of Indian Contract Act, 1872 including minors, un-discharged insolvents etc. are not eligible to use this Website. If you are under the age of 18, you must obtain your parents’ or legal guardians’ advance authorization, permission and consent to be bound by these Terms and Conditions before purchasing or selling any goods or services.
If there is anything in this Agreement that you do not understand then please contact us as soon as possible – These calls will be recorded for security and quality assurance purposes.
SUPPLY OF GOODS AND/OR SERVICES IN TERMS OF THE ELECTRONIC COMMUNICATIONS AND TRANSACTIONS ACT 25 OF 2002 (“The Act”)
Insofar as this Agreement falls within the scope of the Act, the following information is made available to you with respect to the supply of goods and/or services offered for sale, hire or exchange by way of an electronic transaction
Goods and/or Services: The goods and/or services provided through the Website are various services which enable you to give instructions.
Complaints and Disputes: We invite you to file complaints with us via the “Contact Us” service of the Website www.sqreft.com or you can contact us by way of the contact details as displayed in the section below.
USE OF THE WEBSITE (POLICY)
Although sqreft.com does not purport to review (nor is it under any obligation to review) any submitted content, it reserves the right to remove any content from the Website where it deems such content, in its sole and absolute discretion, to be an infringement of Clause 3 or harmful in anyway whatsoever. Should you place on or submit to the Website any such harmful content or should you breach any clause in these Terms and Conditions, sqreft.com may immediately terminate and/or suspend your access to all or parts of the Website, without any further notice to you.
You warrant that: You may use information on the products and services purposely made available on the Website for downloading, provided that You (1) do not remove any proprietary notice language in all copies of such documents, (2) use such information only for your personal, non-commercial informational purpose and do not copy or post such information on any networked computer or broadcast it in any media, (3) make no modifications to any such information, and (4) do not make any additional representations or warranties relating to such documents.
The following activities on or through the Website are expressly prohibited:
Any non-personal or commercial use of any robot, spider, other automatic device or technology, or manual process to monitor or copy portions of the Website or the content contained thereon, without the prior written authority of sqreft.com
The collection or use of any listings, descriptions, and/or price lists from the Website for the benefit of a competing merchant that supplies products comparable to those offered on the Website
Any use or action that imposes an unreasonable or disproportionately-large load of traffic on the Website, or otherwise interferes with the proper and timely functioning of the Website
Any attempt to gain unauthorised access to the Website or its related systems or networks
Accessing the Website for purposes of monitoring its availability, performance or functionality, or for any other benchmarking or competitive purpose; and
Reverse engineering or decompiling of the Website to (without limitation)
Build a competitive product or service
Build a product using similar ideas, features, functions or graphics of the Service
Copy any ideas, features, functions or graphics of the Website.
When you register on the Website, you will be required to provide certain access details, including a username and a password. You are responsible for maintaining the confidentiality and security of your user name and password for access to the Website and you accept full liability for all activities that occur on or involve the Website under your user name.
You may not do the following:
Allow other people to use your user name and password
Impersonate another User or any third party
Provide false information to gain access to the Website.
You also warrant your identity (in other words, you are who you say who you are), and that you can prove your identity should we require you to do so.
Definition: “Replacement/Return” is defined as the action of giving back the item purchased by the Buyer to the Seller on the sqreft.com. Sqreft.com has received and processed the return of the products. Sqreft.com shall have the discretion to refund the Customer by any appropriate means (electronic or otherwise) or by crediting the relevant Customer account or applicable credit or debit card or Coupons.
Replacements/ returns may be processed in these following situations:
Item was defective
Item was damaged during shipping
Product(s) was/were missing
Wrong item was sent by seller
We encourage the Buyer to review the listing before making the purchase. In case Buyer orders a wrong item, Buyer shall not be entitled to any return/refund.
Buyer needs to raise the return request within the return period applicable to the respective product. Once buyer has raised a return request, Seller while closing the return ticket can select one of the following
1. Replace after shipment collection – Seller has agreed to wait for the logistics team to collect the shipment from the buyer before replacing it.
2. Refund after shipment collection – Seller has agreed to wait for the logistics team to collect the shipment from the buyer before refunding.
3. Refund without shipment collection – Seller has agreed to refund the buyer without expecting the original shipment back.
4. Replace without shipment collection – Seller has agreed to replace the order without expecting the original shipment back.
In the event of the Seller accepting the return request raised by the Buyer, Buyer will have to return the product following which the refund will be credited to the Buyers account.
Furthermore for returns being made by Buyer to the Seller of the product, the following parameters needs to be ensured by the Buyer:
1. Condition: Condition of all returns, regardless of category, must be “New”
Should be “New” and returned with original packaging
Beauty, Health & Personal Care
Should be “New & Unopened”
Sports & Equipment
Should be “New” and returned with original packaging
Should be “New” and returned with original packaging
If the products being returned are not in accordance with the above parameters, then Buyer shall not be entitled to any refund of money from the Seller.
Shipping cost for returning the product shall be borne and incurred by the Seller.
Definition: Replacement is the action or process of replacing something in place of another. A buyer can request for replacement whenever he/she is unhappy with the purchased item for the following reasons:
- Item damaged during shipping
- Defective item received
- Item(s) missing
- Incorrect item shipped
Seller can always accept the return irrespective of the policy.
If Seller disagrees for a return request, Buyer can file a dispute. Refer to disputes resolution policy section below.
Disputes (Resolutions) Policy
Buyer need to raise the disputes/replacement request within 10 days from the date of delivery of product(s). Once Buyer has raised a disputes/replacement request by contacting sqreft.com on the Toll Free Number provided on the Website the following steps shall be followed:
Buyer is asked for “Reason for Dispute/Return”. Among others, the following are the leading reasons:
1. Shipped product(s) damaged
2. Item was defective (Functional Issues)
3. Item Dead on Arrival
4. Wrong item sent
5. Damaged or Seal broken on Product
6. Part/Accessory missing
7. Item not compatible
8. Seller Description/Specification Wrong
9. Product not working and manufacturer claiming invalid invoice
Buyer can file a dispute within 10 days from the date of delivery of the product. An intimation shall be provided to Seller seeking either “approval” or “rejection” of the dispute/replacement request.
In case the Seller accepts the dispute/replacement request, Buyer shall be required to return the product to the Seller and only after return of the product; Seller shall be obliged to provide the replacement product to the Buyer.
Incase Seller rejects the dispute/replacement request, Buyer can choose to raise a dispute by writing to email@example.com
In case the Seller doesn’t have the product for a replacement, Seller can provide the refund to the Buyer and Buyer shall be obligated to accept the refund in lieu of replacement. Compliance with all the product parameters (as they relate to ‘replacement policy) is required.
It is important that before a Buyer/Seller raises a dispute, they should attempt to solve the issue with the other party. Please note that whenever a Buyer raises a dispute, the Seller’s payment for that order is put on hold immediately until the issue is resolved.
If the Seller doesn’t respond to the Buyer’s dispute/replacement request, within three (3) days from the date of dispute/replacement request placed by the Buyer, refund shall be processed in favour of Buyer and Seller shall be liable to refund amount paid to the Buyer.
In case of a dispute where the Seller is unable to provide a refund or a replacement, sqreft.com will actively work towards reaching a resolution. In the event Buyer does not respond with information/clarification sought within 10days of such request, the dispute shall be auto-closed in favour of the Seller
Any damage or loss to the product after delivery will not be covered under this program and will be entirely the Buyer’s responsibility. Buyers should refuse to accept delivery if the item(s) is(are) damaged.
Blacklisted and Blocked Buyers are cannot avail this facility.
*All shipping and other replacement charges shall be borne and incurred by the Seller.
This Payment Policy forms part of and should be read together with the Terms and Conditions, and is subject at all times to sqreft.compolicies and procedure changes.
All valid Credit / Debit/ Cash Card/ and other payment instruments are processed using a Credit/Debit/Cash Card payment gateway or appropriate payment system infrastructure and the same will also be governed by the terms and conditions agreed to between the Buyer and the respective Issuing Bank and payment instrument issuing company. Cheques will not be accepted under any circumstances.
All online bank transfers from valid bank accounts are processed using the gateway provided by the respective issuing bank which support the payment facility to provide these services to the Users. All such online bank transfers on paymentfacility are also governed by the terms and conditions agreed to between Buyer and the respective issuing bank.
If the NEFT/RTGS/EMI payment option is used, this will be dependent the approval of the relevant bank. Please note that if payment is not received within the prescribed time limit, the order will automatically be cancelled.
In the event that the customer wishes to pay cash, the Customer can pay cash on delivery (CoD) upon collection of the products ordered. If the products are not collected and paid for within ten (10) days, the order will be cancelled.
Sqreft.com will be following the below payment terms according to the policy:-
Transactions, transaction price and all commercial terms such as delivery, dispatch of products and/or services are as per principal to principal bipartite contractual obligations between Buyer and Seller and the payment facility is merely used by the Buyer and Seller to facilitate the completion of the transaction. Use of the payment facility shall not render sqreft.com liable or responsible for the non-delivery, non-receipt, non-payment, damage, breach of representations and warranties, non-provision of after-sales or warranty services or fraud they relate to the products and /or services listed on sqreft.com.
You understand, accept and agree that the payment facility provided by sqreft.com is neither a banking nor financial service but is merely a facilitator providing an electronic, automated online electronic payment, receiving payment through CoD, collection and remittance facility for
Payment Facility for Buyers
You, as a Buyer, understand that upon initiating a transaction you are entering into a legally binding and enforceable contract with the Seller to purchase the products and /or services from the Seller using the payment facility, and you shall pay the transaction price through your issuing bank to the Seller using payment facility.
You, as a Buyer, may agree with the Seller through electronic communication and electronic records and using the automated features as may be provided by the payment facility on any extension / increase in the dispatch and/or delivery time and the transaction shall stand amended to such extent. Any such extension / increase of dispatch / delivery time or subsequent notation / variation of the transaction should be in compliance with payment/delivery facility rules and policies.
You, as a Buyer, shall electronically notify the payment facility using the appropriate Sqreft.com features immediately upon delivery or non-delivery within the time period as provided in the Sqreft.com policies. Non-notification by You of delivery or non-delivery within the time period specified in the Policies shall be construed as a deemed delivery in respect of that transaction. In case of cash on delivery transactions, Buyer is required to confirm the dispatch/delivery details of products or services.
You, as a Buyer, shall be entitled to claim a refund of the transaction price (as your sole and exclusive remedy) in case You do not receive the delivery within the time period agreed in the transaction or within the time period as provided in the Policies, whichever is earlier. In case you do not raise a refund claim using Website features within the stipulated time, then this would make you ineligible for a refund.
You, as a Buyer, understand that the payment facility may not be available in full or in part for certain category of products and/or services and/or transactions as mentioned in the Policies and hence you may not be entitled to a refund in respect of the transactions for those products and /or services.
Refund(s) shall be made in Indian Rupees (INR) only and shall be as per the terms and conditions agreed.
For electronic payments, refund (as per the terms and conditions agreed) shall be made through payment facility using by NEFT / RTGS or any other online banking /electronic funds transfer system approved by Reserve Bank India (RBI)
Refund shall be subject to Buyer complying with Policies.
Sqreft.com reserves the right to impose limits on the number of transactions or transaction price which sqreft.com may receive from an individual valid credit/debit/ cash card / valid bank account/ and such other infrastructure or any other financial instrument directly or indirectly through payment aggregator or through any such facility authorized by Reserve Bank of India to provide an enabling support facility for collection and remittance of payment or by an individual Buyer during any time period, and reserves the right to refuse to process transactions exceeding such limit
Sqreft.com reserves the right to refuse to process transactions by Buyers with a prior history of questionable charges including without limitation breach of any agreements by Buyer with sqreft.com or breach/violation of any law or any charges imposed by Issuing Bank or breach of any policy.
The Buyer and Seller acknowledge that sqreft.com will not be liable for any damages, interests or claims etc. resulting from not processing a transaction/transaction price or any delay in processing a transaction/transaction price which is beyond control of sqreft.com and sqreft.com will not be liable for the payment of such goods/services and will not be liable for refund of money.
Sqreft.com prescribes to high security and encryption standards allowing all customers to shop with peace of mind. It is also to be noted that it is the strict policy of sqreft.com, and sqreft.com takes all reasonable security measures to ensure that payment and card details, as well as related confidential information, cannot be accessed by anyone who is not authorized to do so.
All content included on this Website, such as text, graphics, logos, buttons, icons, images, photographs, audio clips, databases and software (“the Content”), is the property of Sqreft.com. Furthermore, the compilation (meaning the collection, arrangement, and assembly) of all content on this Website is the exclusive property of sqreft.com.
Except as stated herein, none of the material may be copied, reproduced, distributed, published, downloaded, displayed, posted or transmitted in any form or by any means, including, but not limited to, electronic, mechanical, photocopying, recording, or otherwise, except as permitted by the fair use privilege with the prior written permission of sqreft.com.
You may not “mirror” any content contained on the Website on any other server unless with the prior written permission of sqreft.com.
You may not use any sqreft.com logo or any other proprietary graphics, trade name or trademark whatsoever as part of the link without the express written permission of Sqreft.com.
All trademarks and trade name are and shall remain the exclusive property of Sqreft.com.
The unauthorised submission, removal, modification or distribution of copyrighted or other proprietary content is illegal and could subject you to criminal prosecution as well as to personal liability for damages.
LIMITATION OF LIABILITY
Whilst every attempt is taken by sqreft.com to ensure your security when making use of the Website, due to the nature of the Internet we are unable to guarantee that any products and services or any websites accessible via the Website are virus- or error-free. We therefore caution you to check all emails, attachments and files before downloading them.
While we make all reasonable efforts to ensure that all information provided by us in connection with the Website is accurate at the time of its inclusion on the Website, you acknowledge and understand that there may be errors, inaccuracies or omissions in respect of which we exclude all liability. We make no representations, guarantees or warranties of any nature whatsoever concerning the information included on our Website and web pages (including, but not limited to, links to third parties’ web pages). You shall be solely responsible for any decisions or actions you take based on the information contained on such web pages.
Information provided by Sqreft.com does not constitute legal or professional advice and should not be relied upon as such without taking independent advice.
While we take all reasonable steps to safeguard the security of any information you input or send to us in connection with the Sqreft.com Service, by using secure services and encryption technology where we deem appropriate, we accept no responsibility or liability whatsoever for any damages that you may suffer as a result of the breach of the confidentiality of such information.
LIABILITY TO YOU
We shall not be liable to you in contract, delict (including for negligence) or otherwise:
For any amount in respect of any damage or loss arising from the consequences of your use of the Website, viruses received by you via the Website or of our failure to provide the Website in accordance with this Agreement; or for any economic losses or damages, any indirect, special or consequential loss (including (without limitation) loss of data, goodwill or reputation or any wasted expenditure) including but not limited to losses arising from your use of the Website or through any viruses; or for any failure to perform our obligations or failure to perform our obligations properly as a result of our being prevented from doing so by an event beyond our reasonable control (which may include, without limitation, strikes; labour disputes; acts of God; war; riot; civil action; malicious acts or damage; compliance with any law, governmental or regulatory order, rule, regulation or direction; any act or omission of any government or other competent authority; accident; equipment or services failure, including the unavailability of third party telecommunications services, lines or other equipment; the failure of third party suppliers to comply with their obligations to us; fire; flood or storm).
Each provision of this clause operates separately. If any part is held by a court to become unenforceable due to voidness, invalidity, illegality or unlawfulness, , then the other parts shall be severable and shall still apply in their entirety
CHANGES, SUSPENSION, AND TERMINATION
We may alter and/or amend the Website at any time without giving notice to you
We may suspend or terminate the Website at any time without giving notice to you.
Sqreft.com may terminate your account at any time for any reason, including any improper use of this Website or your failure to comply with any provision of this Agreement.
Such termination shall not affect any right or remedy to relief to which Sqreft.com may be entitled.
Upon termination of this Agreement, all rights granted to you will terminate and revert to sqreft.com.
Sqreft.com may at any time modify these Terms and Conditions without notice to you. If you are not satisfied with the amended Terms and Conditions, you should refrain from using the Website, as your continued use of the Website is deemed to constitute your acceptance of the Terms and Conditions as amended and in force at the time of your use.
We will however give you notice where we have collected personal information from you and the purpose for which we collected that information is affected by the intended modify cation.
We accordingly advise you to read and take note of these Terms and Conditions each and every time you visit the Website, as they may have been modified since your last visit. You shall be deemed to have read and accepted the latest version of the Terms and Conditions available on the Website whenever you visit the Website.
Personal information when used in this Policy means information that can identify you as an individual or is capable of identifying you. By personal information we don’t mean general, statistical, aggregated or anonymised information.
Your use of our services signifies your consent to us collecting and using your personal information as specified below.
How we collect information about you
You may provide personal information to us when communicating with us.
You may order a product or a service and provide your name, e-mail address, delivery address, credit or debit card number and expiry date so hat the order can be processed and your products (or services where appropriate) delivered to you. Sometimes, you may be asked for your telephone number. When you call us, we may monitor or record your calls and store details of the phone number(s) you use to make the calls. This information is used to better address your customer service needs. If you enter a competition or participate in a promotion, we will ask for your name, address and e-mail address and any other relevant information about you. When you connect to the Internet using our services, we will collect your Calling Line Identification Number (CLI).
How we use your information
We may use your information to confirm that your orders have been received; to validate you as a customer when using our services and calling our help desk; to prevent and detect criminal activity, fraud and misuse of or damage to our services or networks; to prosecute those responsible and to contact you to invite you to form part of our consumer panel or various research groups.
We may also use your personal information and process such information for the purposes of management, research, analysis, corporate reporting, credit-scoring and improving business efficiencies.
We may use personal information collected about you to contact you by post, telephone and electronic mail (that is email, picture, video, and SMS) about functionality changes to our Website, services or changes to our Terms and Conditions, and to communicate with you about your customer benefits and advise you regarding the use of our services
We may use the information collected about you to contact you by email notification, post or phone about new customer offers and services.
How long do we keep your information for?
The time periods for which we keep your information may vary according to the use or purpose attached to the information. Unless there is a specific legal requirement requiring us to keep your information, we will not keep it for longer than necessary for the purpose for which the information was collected or for which it is to be processed. We will in any event delete or destroy any personal information which has become obsolete.
Subject to your preferences in respect of each of our services, selected third parties may use the personal information collected about you to contact you about information that you might find interesting.
Disclosing your information to third parties
Sqreft.com reserves the right to access and disclose personal information to comply with applicable laws, regulations and lawful government requests, to operate its systems properly to protect itself or its users or to solve any customer disputes.
We may provide aggregate statistics about our sales, customers, traffic patterns and other website information to third parties, but these statistics will not include any information that could identify you.
We may from time to time elect to make use of other companies to provide some of our services, and our services will then be offered through third party service providers on our Website. We may then share your personal information with these companies. These companies can and will process this information and will be obliged to keep such information confidential.
A cookie is a piece of information that is stored on your computer’s hard drive by your web browser. On revisiting our Website, our computer server will recognize the cookie, giving us information about your visit.
We allocate cookies during the registration process for our services. These cookies will hold information collected during your registration and will allow us to recognise you as a customer and provide you with the services you require. If your browser is set to reject cookies, you may not be able to register for Sqreft.com services. We may also use this data to better understand your interests while online and to personalise your visits to our Website.
How can you refuse or opt out of cookies? Most browsers are set by default to accept cookies automatically, but usually you can alter the settings of your browser to prevent automatic acceptance and to prompt you every time a cookie is sent to you or to allow you to choose not to receive cookies at all.
How can you manage your privacy preferences? If you’d like us to stop processing your information for marketing purposes.
GOVERNING LAW AND JURISDICTION
This Agreement shall be governed by the laws of the India, and you consent to the jurisdiction of the Coimbatore, TN Court in the event of any dispute arising from this Agreement. If any of the provisions of this Agreement are found by a court of competent jurisdiction to be invalid or unenforceable, that provision shall be enforced to the maximum extent permissible so as to give effect to the intent of this Agreement, and the remainder of the Agreement shall continue in full force and effect. This Agreement constitutes the entire agreement between you and us with regard to the use of the Website.
OUR CONTACT DETAILS
In the event that you need to contact us for purposes related to this Agreement, please make use of the following contact details:
Registered Address (and address for legal service): 37, Annaipallom , KG Chavedy , Coimbatore
Email ID :firstname.lastname@example.org
Sqreft.com shall at no point be responsible for any direct or indirect losses, expenses, costs of any nature whatsoever that may be incurred by any Buyer/Seller.
Sqreft.com reserves its right to initiate civil and/or criminal proceedings against a User who, files an invalid and/or false claims or provides false, incomplete, or misleading information. In addition to the legal proceedings as aforesaid, Sqreft.com may at its sole discretion suspend, block, restrict, cancel the Display Name [and its related Display Names] of such User and/or disqualify that user and any related users from availing protection through this program
Violations of this policy may result in a range of actions, including:
Limits on account privileges
Cancellation of listings
Loss of special status
Sqreft.com reserves its right to initiate civil and/or criminal proceedings against a user who, files a invalid and/or false claims or provides false, incomplete, or misleading information. In addition to the legal proceedings as aforesaid, sqreft.com may at its sole discretion suspend, block, restrict, cancel the Display Name [and its related Display Names] of such user and/or disqualify that user and any related users from availing protection through this program. Any person who, knowingly and with intent to injure, defraud or deceive, files a Fraudulent Complaint containing false, incomplete, or misleading information may be guilty of a criminal offence and will be prosecuted to the fullest extent of the law.
Pricing on any product(s) as is reflected on the Website may due to some technical issue, typographical error or product information published by seller may be incorrectly reflected and in such an event seller may cancel such your order(s).